Privacy Policy
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1. Overview
We collect only the data required to provide and improve our services. This policy explains what we collect, why we collect it, how we use it, and the rights you have over your information.
“Ravenwood Psychology” offers psychology learning resources and courses. This Privacy Policy applies to our website, course experiences, communications, and related services described on ravenwood.top.
2. Data we collect
- Account details: name, email, login credentials, and profile preferences.
- Course activity: enrollments, progress, assessments, notes, and feedback you provide.
- Technical data: device type, browser, IP address, approximate location, and diagnostics.
- Usage and analytics: pages viewed, events, session duration, and referral information.
- Communications: messages you send us and your marketing preferences.
2.1 Account and identity data
We collect account data when you register or update your profile. This includes your name, email, and password (stored using industry-standard hashing). You may also optionally add timezone, country, and learning preferences.
2.2 Usage and analytics data
We log interactions to improve content relevance and service quality, such as lessons started, completion timestamps, and anonymized event metrics. This data is aggregated where possible.
2.3 Cookies and similar technologies
We use cookies, local storage, and similar technologies to remember preferences, secure sessions, and measure performance. You can control cookies in your browser settings and through the cookie banner.
3. How we use data
- To deliver the service: authenticate users, provide course content, and maintain availability.
- To personalize learning: recommend modules, track progress, and adapt difficulty.
- To communicate: send transactional emails (e.g., enrollment updates) and respond to support requests.
- To improve and secure: monitor performance, prevent abuse, and develop new features.
- To comply with law: meet legal obligations and enforce our terms.
5. Your choices
- Access, update, or delete your account data by contacting support.
- Opt out of non-essential analytics via the cookie banner or browser settings.
- Unsubscribe from marketing emails using the link in those emails.
- Control browser permissions (cookies, notifications, storage) at any time.
6. Contact
Questions or requests? Email [email protected] or call +1 646 731 9408. We aim to respond within 3 business days.
7. Lawful bases for processing
- Contract: to provide the courses and services you requested.
- Legitimate interests: to improve, secure, and measure our services.
- Consent: for non-essential cookies and marketing communications.
- Legal obligation: to comply with applicable laws and requests from authorities.
8. Sharing and processors
We do not sell your personal data. We may share information with service providers who process data on our behalf under written contracts.
- Hosting and infrastructure vendors.
- Email delivery and transactional messaging providers.
- Analytics platforms with IP masking where feasible.
- Professional advisors and legal counsel when required.
9. International transfers
If data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful mechanisms to protect your information.
10. Data retention
We keep personal data only as long as necessary for the purposes described in this policy or as required by law.
- Account data: retained while the account is active and for a reasonable period after closure for record-keeping.
- Course activity: retained to provide transcripts and progress history, or until you request deletion.
- Analytics: stored in aggregate or anonymized form where possible.
11. Security
We implement administrative, technical, and physical safeguards, including encryption in transit, strict access controls, and regular monitoring. No method of transmission or storage is 100% secure; we continuously improve our controls.
12. Children's privacy
Our services are not directed to children under the age of 16. If you believe a child has provided us with personal data, contact us to request deletion.
13. Your rights
- Access and portability: obtain a copy of your personal data.
- Rectification: correct incomplete or inaccurate data.
- Erasure: request deletion where applicable.
- Restriction and objection: limit or object to certain processing.
- Withdraw consent: where processing is based on consent, you can withdraw it at any time.
14. Do Not Track and GPC
Some browsers offer Do Not Track (DNT) or Global Privacy Control (GPC) signals. Where legally required and technically feasible, we honor recognized opt-out signals for non-essential processing.
15. Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be highlighted on this page. Last updated: December 2, 2025.
16. Key definitions
- “Personal data”: information relating to an identified or identifiable individual.
- “Processor”: a vendor processing personal data on our behalf under contract.
- “Legitimate interests”: our reasonable interests that do not override your rights and freedoms.
17. Jurisdiction and complaints
Depending on your location, you may have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns promptly.